000 00287nam a2200121Ia 4500
008 240126s9999 xx 000 0 und d
041 _aEnglish
245 0 _aJournal of Services Research (2004 -
260 _bIIMT
_aGurgaon
440 _aNULL
520 _aSpecial Issue
942 _cJN
999 _c255087
_d255087