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008			240126s9999 xx 000 0 und d
041			_aEnglish
082			_aLIBRARY-XII
245		0	_aJournal of Services Research (2004 -
260			_bIIMT _aGurgaon
440			_aNULL
650			_a(2004,-,Management
650			_aManagement
942			_cJN
999			_c276000 _d276000