| 000 | 00775cam a2200241 i 4500 | ||
|---|---|---|---|
| 005 | 20250714135502.0 | ||
| 008 | 160610s2012 enka b 001 0 eng | ||
| 020 | _a9789386873309 | ||
| 082 | 0 | 0 | _a658.5 JOH |
| 100 | 1 | _aJohnston, Robert. Clark, Graham. Shulver, Michael. | |
| 245 | 1 | 0 | _aService operations management : improving service delivery |
| 250 | _a4th ed. | ||
| 264 | 1 |
_aHarlow, Essex, England ; _aNew York : _bPearson, _c2012. |
|
| 300 | _axxii, 460 | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 650 | 0 | _aService industries | |
| 650 | 0 | _xManagement. | |
| 906 |
_a7 _bcbc _corigcop _d3 _encip _f20 _gy-gencatlg |
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| 942 | _cLL | ||
| 999 |
_c300580 _d300580 |
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