Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A Bitner, Mary Jo
Services marketing : integrating customer focus across the firm - 3rd ed. - New Delhi TMH 2003 - xx+668
E.-509
Content page available
0-07-053042-4
658.8 ZEI1;1 R
Services marketing : integrating customer focus across the firm - 3rd ed. - New Delhi TMH 2003 - xx+668
E.-509
Content page available
0-07-053042-4
658.8 ZEI1;1 R