Paper presented at "SALIS 2006" National conference on Initiatives in Libraries and Information Centres in the Digital Era jointly organised by SALIS & Karunya Deemed University, Coimbatore, June 8-10, 2006 pp.425-431

Keeping Customer Satisfaction as the goal, how the existing libraries can change their processes and transform their services is dealt with in this paper. The concept of Reengineering is applied to different processes, in different sections of the library. The importance of Empowerment at different levels in an organization to achieve success is emphasized. Focus on Workflows and Processes in different areas by keen observation and monitoring to achieve the ultimate goal is emphasized. Comparative study of traditional and reengineered environment in a Library is also discussed. Role of latest technologies, its application through the creative human mind to enhance customer satisfaction is discussed.